Trade practices act refunds and exchanges


Some businesses might offer replacement items, exchanges or credit notes instead of a refund. You can insist on a refund if a consumer guarantee entitles you to one.

In most cases, a business cannot place fees or conditions on a refund or exchange. This includes restocking fees. In some cases, the new owner does take responsibility for repairing faulty products. Check with the business for what they will offer. Please use our complaints and compliments form. Skip links and keyboard navigation Skip to content Use tab and cursor keys to move around the page more information.

For Queenslanders Business and industry. Queensland Government home For Queenslanders Your rights, crime and the law Your rights Consumer rights, complaints and scams Buying products and services Guarantees, warranties and refunds When you can get a refund.

Refund methods Businesses will usually give you a refund in the same way that you originally paid them. Refund conditions In most cases, a business cannot place fees or conditions on a refund or exchange. You are always entitled to a refund if a consumer guarantee is not met.

Businesses will usually give you a refund in the same way that you originally paid them. This might be cash, cheque, money order or electronic transaction.

If this is the case, they must give you the refund in another form. Some businesses might offer replacement items, exchanges or credit notes instead of a refund. You can insist on a refund if a consumer guarantee entitles you to one. In most cases, a business cannot place fees or conditions on a refund or exchange. This includes restocking fees. In some cases, the new owner does take responsibility for repairing faulty products.

Check with the business for what they will offer. Please use our complaints and compliments form. Skip links and keyboard navigation Skip to content Use tab and cursor keys to move around the page more information.